Humber/Ontario Real Estate Course 3 Exam Practice

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What should a real estate agent do if their client finds an item missing from the property after closing?

  1. Direct the client to contact the previous owner directly.

  2. Inform the client that there is no recourse for such issues.

  3. Advise the client to approach the listing agent's brokerage directly.

  4. Contact the listing agent to discuss the missing item and find a resolution.

  5. Suggest the client take legal action against the previous owner.

  6. Ignore the issue since the sale is already completed.

The correct answer is: Contact the listing agent to discuss the missing item and find a resolution.

A real estate agent plays a vital role in ensuring their clients are supported throughout the real estate transaction, even after closing. When a client observes that an item is missing from the property they purchased, the agent should take proactive steps to address the situation. The correct course of action is to contact the listing agent to discuss the missing item and assist in finding a resolution. This approach is beneficial for several reasons. Firstly, it opens a line of communication with the listing agent, who may have valuable insights into the previous owner's intentions regarding the item in question. There may have been misunderstandings or oversights during the closing process, and the listing agent can help clarify these issues. Furthermore, discussing the matter with the listing agent can facilitate a more amicable resolution, especially if the item was supposed to remain with the property as part of the sale. In many cases, the listing agent may also have a duty to assist in resolving post-closing disputes, which can lead to a quick and effective resolution for the buyer. In contrast, directing the client to contact the previous owner directly, advising them that no recourse exists, or suggesting legal action may escalate the situation unnecessarily and do not foster a supportive environment for effective problem-solving. Ignoring the issue altogether

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